Privacy Policy

1. What we collect

To make your lenses we collect: your contact details (name, email, phone), your optical prescription — the photo you upload and the values read from it, which are health data — your age, your lens and frame choices, and your order history. Payment details never reach us: cards are handled entirely by Stripe.

2. Why we collect it

Your prescription is used for exactly one thing: cutting and fitting your lenses, including its verification by our optician. Your contact details are used to keep you informed about your order (confirmation, workshop progress, collection) and to answer you when you write to us. Your invoice data is kept because tax law requires it.

If you leave your number or email to receive your quote, we may contact you about that quote only, on WhatsApp and by email: at most three reminder emails over seven days, and for a quote sent by email, a reminder after a week and after two months (or when you ask). Every email lets you unsubscribe.

Your tax invoice lists your lens prescription values, as an optical invoice does.

We never use your prescription or any health information for advertising, and we do not sell or rent your data to anyone. How we measure our advertising is explained in section 6.

3. Where it lives

Order and prescription data is stored in an access-controlled database (Supabase), and the site is hosted by Vercel. Emails are sent and received through Google Workspace and Resend. Payments are processed by Stripe and, when you choose it, Tabby. The photo of your prescription is read automatically by Anthropic's AI service (OpenAI as a fallback), only to extract its values; our optician then verifies them. Lab appointments are booked through Calendly, and advertising is measured with Meta (see section 6). Each of these processors only receives what it needs for its role.

Our lens suppliers receive the optical values needed to cut your lenses — never your contact details.

4. How long we keep it

We keep your order records for as long as needed to honour your guarantees and to meet legal and tax obligations. Prescription photos are kept while they are useful to your orders; you can ask us to delete them at any time, and we will — unless a legal duty requires us to keep a record.

5. Your rights

Under the UAE Personal Data Protection Law, you can ask what we hold about you, have it corrected, or have it deleted. Write to orders@framelens.ae — we answer within the day.

6. Cookies & measurement

framelens.ae remembers your in-progress order in your own browser — that is what makes the journey work.

We also use Meta's advertising pixel to measure our campaigns: it records events such as a page view, moving on to choose your lenses, leaving your number for a quote, reaching the payment step, or a completed purchase with its amount. Our server also reports some of these events to Meta with technical data (your IP address and browser type) and, when you have given them, a hashed, unreadable version of your email address and phone number, used only to match the event for measurement. Meta never receives your prescription, its values, your date of birth, or any health information.

Finally, we collect anonymous, cookie-free visit statistics (pages viewed, country, device type) and page-speed measurements to understand how the site is used and keep it fast. These are aggregated and can never identify you.

7. Contact

For anything about your data: orders@framelens.ae.